This type of integration works differently from WhatsApp web, as it is equipped with a series of very interesting features, such as the ability to verify your company on WhatsApp, connect more than 4 agents to a single WhatsApp account, have metrics of your activity and agents and receive messages, bots or automatic routing and many other advantages that this type of integration brings, and that we will clarify and describe later.įinally, we must clarify that the integration of WhatsApp Multi Agent takes place via the WhatsApp API and a WhatsApp BSP, as mentioned above. What is WhatsApp Multi Agent? It regards the use of the WhatsApp API to serve customers in an organized, easy and efficient way by connecting a BSP and WhatsApp for your business.
It should be noted that it only works for personal use since, if you want to serve customers or sell via WhatsApp, the feature has several drawbacks in terms of custom tools and features for this type of job. This feature is still in beta version and is being tested by millions of users around the world. What is WhatsApp web on 4 screens? This is a new WhatsApp feature that allows you to open your account on up to 5 devices at the same time (1 mobile and 4 WhatsApp web screens).
However, first of all, two questions arise. The one just described is a huge drawback if you want to use this feature for customer service or sales. This means that if you reply to a conversation on one of the devices, it is not updated on the other ones. The main advantage is being able to open your account on 4 different devices, each working independently. This type of functionality has advantages, but it also has many disadvantages if you want to use it for work. This means that all WhatsApp users will be able to open their account on 4 different devices, but only via web. This possibility concerned WhatsApp web on 4 screens.
Recently, an additional WhatsApp update appeared, which reported a beta test of the new WhatsApp feature.
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